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Our Newsletter


  • Terms & Conditions

    Terms and Conditions

    Propriety

    Bamboodha is a registered business in Australia. All images, logos and slogans are copyrighted to Bamboodha, ©2011.

    Third party logos (GeoTrust, 1% For The Planet, Facebook, Twitter) are used with permission.

    ABN: 13185912202

    Privacy

    At Bamboodha, we understand that you, our customers, trust us with your contact details and would hate for those details to be misused… we would too. For that reason, we give you our word that we will only use your details for the express purpose for which they are provided. If that is simply for an enquiry or purchase, then so be it. If you elect to hear from us occasionally about new products or Bamboodha news, then we will add you to our data base for occasional communication. You may change your mind at any time, and unsubscribe at the click of a button. We promise to never pass your details on to a third party, or use them outside the context in which you intended for them to be used.

    If for any reason a mistake is made in our humble office and you receive communication in error (we do our best, but are not infallible!), please notify us and we will promptly remove your details from our data base.

    Currency

    All products on our website are in Australian Dollars and include GST.

    Methods of payment

    Visa/MasterCard          You can use your daily credit card with our very secure GeoTrust encryptor (see below: ‘Security of payment’).

    PayPal                          PayPal is a safe and trusted third provider for those who have an existing PayPal account. If you do not have an existing account, you may sign up for free at: https://www.paypal.com/au/sign-up

    Direct Debit                  Direct Debit is welcome; however please note that transfers between different banking institutions may take an additional few days to be processed, as funds must be received before goods are dispatched.

    Security of payment

    Given that our motto is ‘Sustainable products for peace of mind’, it would be remiss of us not to provide the same peace of mind when it comes to the security of your credit card details when purchasing items on-line. For that reason, Bamboodha has partnered with GeoTrust®, who secures your data using Secure Sockets Layer (SSL).

    In lay mans terms, SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

    GeoTrust gives up to 256 bit-encryption to secure your transactions on our website, giving you absolute confidence in the safety of your transaction.

    Delivery

    Our business is based on your satisfaction, so we will always endeavor to send your product(s) as soon as possible once we have received your order. If, however, your order is of an urgent nature (buying for a birthday that's only a few days away?!), please notify us in the notes section of the checkout area or send us a quick email, and we will do our best to prioritise your order.

    Bamboodha uses Australia Post for most of our deliveries, and use their guidelines for average length of time for delivery. Please see the below table for guidelines on postage costs and delivery times.

    Parcel Type

    Weight

    Price

    Delivery Time

    Prepaid parcel post satchel

    Up to 500Gms

    $8.80

    3-7 Business days

    Prepaid parcel post satchel

    500G to 3Kg

    $13.80

    5-10 Business days

    Express post satchel

    Up to 500Gms

    $10.95

    Within 48 hrs of dispatch

    Express post satchel

    500Gms to 3Kg

    $15.95

    Within 48 hrs of dispatch

    We take pride in the presentation and delivery of our stock, so if you feel that your parcel has been mishandled in any way, and the goods compromised, please notify us immediately so that we can follow up with Australia Post and ensure that they uphold their end of the bargain.

    Availability of Stock

    We at Bamboodha, will endeavor to make attention to detail one of our strengths, meaning that: we know our stock, we keep track of our sales, and we notify you (via the website) if stocks are low or items are currently unavailable.

    If, however, payment is processed for item(s) that are not in stock, we will contact you to notify you when the item(s) will next be available, and give you a choice of waiting for the product or refunding your payment if you do not wish to wait until that time.

    Exchanges and Refunds

    Our refund policy is standard for Australian retail, and has been endorsed by both Consumer Affairs (Vic) and the Australian Competition & Consumer Commission:

    ‘Please choose carefully.

    We don't normally give refunds if you simply change your mind or make a wrong decision.

    You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

    Please retain your receipt for proof of purchase.'

    If you feel that you are entitled to an exchange, credit or refund, please return the products in their original condition (new, unused, unwashed and clean of stains) within 10 days of receipt of goods.

    The item(s) do not need to be in their original packaging, however please include your receipt as proof of your purchase, when you return your goods. You may wish to take a photocopy for your records.

    If the goods are indeed found to be faulty, we will:

    a) Be deeply apologetic for any disappointment and/or inconvenience

    b) Reimburse you for any postage costs (for the return), in addition to replacing/refunding the goods.

    Complaints

    We pride ourselves on exceptional customer service, strong business ethics and high standards. However, we understand that on rare occasions things can go wrong. If you wish to make a complaint, we will endeavor to respond promptly and work with you to solve the problem as soon as possible.

    Content of the website


    The content of the website is subjet to change at any time without notive. When you make a purchase, both the customer and Bamboodha management, will be bound by the website content/terms and conditions that were current at the time of the purchase.

    CD* Promotion

    The promotion of a free CD* when a customer purchases goods over $40, is for a limited time only. Please note that the $40 minimum spend to be eligible for this promotion, is not cumulative: Eg. Order of $80= 1 free CD*.

    *CD means 'dropcards' which are cards with a code to allow you to download the 41 digital songs directly to your computer.

     

     

     

     

     

     



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